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The Revolut website alluringly asserts: I decided to sign up to see how well it worked. operates as an app on a smartphone (Note 1), so I installed it on my Android Nexus 5.
I've edited the screenshot below to remove the card number and CW number.
To clarify my problem, I used such an email address to send the following message, which included a screenshot of my phone showing the error I got when I try to use SEND in the app to transfer money.
However, it turns out that I shouldn't have been trying to send money to myself, rather I should have used the Withdraw option.
Following this tweet, I sent an in-app support message.
I don't have a screenshot of my message, but based on subsequent experience it seems that the immediate response is usually as shown below: Fortunately, one usually eventually gets an email reply that reveals an email address that one can use to start a conversation.
The payment actually arrived Thursday 27 August from The Currency Cloud.
It turns out that, according to Linked In, Vladyslav is the CTO of Revolut.
I'm not sure what to make of getting support from both the Founder & CEO and the CTO: is this good or bad?
I decided to try another experiment: use my Revolut card to buy three Rollerball pens on Amazon for £4.59.
This worked fine and within a few minutes my Revolut app was showing that I had £1 to spend (Note 2).
As a next experiment I tried to transfer the £1 back to my bank account.
In the September 2015 issue of the consumer magazine Which?